The Petermann factor and the phase rigidity are convenient measures for various aspects of open quantum and wave systems, such as the sensitivity of energy eigenvalues to perturbations or the magnitude of quantum excess noise in lasers. We discuss the behavior of these two important quantities near non-Hermitian degeneracies, so-called exceptional points. For small generic perturbations, we derive analytically explicit formulas which reveal a relation to the spectral response strength of the exceptional point. The predictions of the general theory are successfully compared to analytical solutions of a toy model. Moreover, it is demonstrated that the connection between Petermann factor and spectral response strength provides the basis for an efficient numerical scheme to calculate the latter.
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